Frequently Asked Questions
Find answers to the most common questions about our shipping services,
delivery times, tracking, and pricing.
Shipping Process
How do I book a shipment with Atlas Trust Logistics?
Simply visit our Book a Shipment page and fill out the request form with your pickup and delivery details. Our team will review your request and contact you within 24 hours with a custom quote and shipping plan.
What types of packages can I ship?
We handle a wide range of shipments — from small parcels and documents to large cargo and freight. Whether it’s local delivery or international shipping, we have the right solution for your needs.
Do I need to package my items before pickup?
Yes, we recommend that all items are securely packaged before pickup. If you need assistance with packaging for fragile or oversized items, please let us know and we can arrange professional packing services.
Delivery Time
How long does local delivery take?
Local deliveries within Canada are typically completed within 1–3 business days, depending on the pickup and delivery locations. Same-day and next-day options are available for select areas.
What is the delivery time for international shipments?
International delivery times vary by destination. Standard international shipping takes 5–10 business days, while express international delivery can arrive in 2–5 business days.
Do you offer express or same-day delivery?
Yes, we offer express delivery services with guaranteed fast turnaround. Same-day delivery is available in major Canadian cities for orders placed before 10:00 AM.
Tracking
How do I track my shipment?
Once your shipment is confirmed, you’ll receive a unique tracking ID via email. Enter this ID on our Track Your Shipment page to get real-time status updates on your package.
What information does the tracking page show?
Our tracking system provides real-time location updates, estimated delivery date, shipment status (in transit, out for delivery, delivered), and proof of delivery once the package arrives.
I lost my tracking ID. What should I do?
No problem. Contact our support team at info@atlastrustlogistics.com with your name and shipment details, and we’ll retrieve your tracking information for you.
Pricing & Payment
How is the shipping cost calculated?
Pricing is based on several factors including package dimensions, weight, pickup and delivery locations, and the type of service selected. We provide custom quotes tailored to each shipment.
Do you have fixed pricing or a rate card?
What payment methods do you accept?
We accept major credit and debit cards, bank transfers, and corporate invoicing for business accounts. Payment details are shared along with your custom quote.
Still Have Questions?
Our support team is happy to help. Reach out anytime and we’ll getback to you promptly.